Frequently Asked Questions
Everything you need to know about your next timeless piece.
What is the quality of the diamonds and gemstones used?
At Padis Jewelry, we specialize in high-quality, ethically sourced stones. Our diamonds are GIA certified, ensuring you receive a piece that meets the highest standards of clarity, color, and cut.
Do you offer custom jewelry design?
Yes, we offer bespoke design services. You can work directly with our expert artisans to create a one-of-a-kind engagement ring or custom piece tailored to your specific vision.
How long does shipping take and is it insured?
We provide complimentary, fully insured shipping on all orders. Standard delivery typically takes 3-5 business days, while custom pieces may require additional time for craftsmanship.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return or exchange policy for items in their original, unworn condition with all documentation.
Do you provide jewelry appraisals for insurance?
Every purchase from Padis Jewelry includes a complimentary professional appraisal, which you can use to secure insurance coverage for your new investment.
Can I get my ring resized after purchase?
Absolutely. We offer one complimentary resizing for most rings within the first year of purchase, excluding eternity bands or complex metal designs.